A retention rate of over 97%

At Maerix, customer service and technical support are performed in direct contact, with ease and comfort. Because our customers are our main purpose, requests are always treated as a priority. We are always available with an impeccable service, which allows us to be at the forefront of your needs. We support you in every stage of acquisition and implementation of our software suite. Simple and efficient, what more can you ask for?

Flawless customer service

We know your time is precious, therefore at Maerix, information accessibility is a priority. There is always someone available to answer your questions and help you. In fact, when you call during office hours we guarantee an immediate response. This is an inevitable factor that explains our high retention rate. You can be the judge, put us to the test!

Technical support

Our experts are always available to answer your questions, you can reach our IT, programming, document management or sales personnel throughout the process. Whether this is a request to usage of your software, towards a specific regulation or even to help find a solution to a problem, we take every request with the same professionalism and devotion.

Emergency support service

If you have evening or night shifts, the emergency support service is for you! We can offer multilingual support, 24/7 throughout 365 days a year, in the eventuality where you have an EHS emergency outside of your regular office hours. We understand the importance to answer all of your requirements at all times.

Need to refine your knowledge or upgrade your skills?

Even though our solutions are incredibly easy to use, it’s possible you may need a refresher course, especially if you’re a new user. We offer refresher courses at your offices, our offices or even online if you prefer. At Maerix, we are as flexible as we are available!

Harmonious and seamless transitions

Whether you are using a spreadsheet or an obsolete system that no longer meets your needs, the transition to our solution is seamless! You will be operational with your new database in no time! Forget your old system and older habits, now is the time for Maerix solutions: the most powerful system suite available for your EHS & HR management.

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