Chat with us, powered by LiveChat Privacy policy | Maerix
Home Paratox Smaat Synapse Cadlock Training Request a demo Technologies Setup Technical Support Careers About us Contact us Français
Request a

Privacy policy

Maerix takes the protection and respect of your privacy seriously. We are committed to protecting your identity and the personal information you share with us. Rest assured that we are taking all necessary precautions to ensure this. We are committed to respecting the confidentiality of the personal information that we collect in the manner described below.

We may change or adapt this Privacy policy at any time without notice.

Collection and use of personal information

You can browse our website,, without having to give us any of your personal information.

However, please note that during your visits, we may collect "web analytics" information relating to your browsing, the duration of your consultation, your IP addresses, as well as the type and version of your browser. This data is collected anonymously by Google Analytics and allows us to measure our website’s audience, visits and possible errors in order to continuously improve the user experience.

We collect personal information in the following cases:

  • Subscribing to our mailing list / newsletter
  • Sending a comment, an evaluation or a request to get in touch with us via our online contact form
  • Requesting a demonstration of one of our products via the online demo request form
  • Communicating online with one of our representatives via the online chat
  • Sending a question to our customer service by phone or email

Commercial communications and customer service

We may collect personal information when you subscribe to our newsletter, use one of our online forms (contact and / or demonstration request) or the online chat. Such personal information is limited to your first name, last name, company name, work telephone number, work email address and the province in which you are located.

The data that you send us directly is used for the purpose of contacting you in the context of the request you have made. We will contact you only if you wish, and you are free at any time to choose to no longer receive our communications.

Jobs at Maerix

We can advertise job postings on our website. When you submit a job application or transmit questions relating to a job offer, the ensuing communications will be done by e-mail. You can provide us with certain personal information concerning yourself (such that would be contained in a curriculum vitae or cover letter). We use this information to process and respond to your job request or any other request.

Disclosure of personal information

We will not disclose, rent, sell or assign to third parties, or exchange with third parties, personal information concerning yourself or that of our customers.

However, we will be required to disclose your personal information in the case of a valid search warrant, or in order to respond to an investigation in the event of a violation in accordance with the law.

Cookies file

Cookies are small text files placed on your hard drive that help us improve our services and your experience of using our site by allowing us to collect certain browsing data. When anyone visits our website, we collect these cookies through the IP address of all visitors and related information such as the browser used, the operating system used, the time spent on the website, usage patterns, and the domain name of the website from which a given user accessed our site. We collect this information to help us assess and improve your browsing experience on our website. This data is not used individually, but it is accumulated and used mainly to improve our website.

Cookies can also be used for our marketing campaigns: they allow third-party providers like Google and Facebook to display our ads on a variety of websites. The providers of these services may independently collect, use and disclose your IP address as well as information about your visits to our website and other sites they administer in accordance with their privacy policies, and not in accordance with this privacy policy.

By using the Maerix website, you agree to the use of cookies in accordance with this policy. If you do not want us to use cookies, you must set your browser for this or avoid using the Maerix website. If you choose not to accept cookies from our website, you may not be able to take advantage of all the features our website offers.

Social networks

When you post information on social networking sites (eg share a link to Maerix's Facebook or LinkedIn page, "like" a Maerix product or article from your Facebook, LinkedIn or other account, the personal information that you post or share through these third-party sites is accessible to and can be read, collected, used, and disclosed by other users. All information provided on social networking sites is not governed by this policy and its use is beyond the control of Maerix.

Security of your personal information

We understand the importance of keeping your personal information secure and have taken steps to protect it. The personal information we collect is kept in a secure environment and the people working for Maerix are required to respect the confidentiality of your information.

Your data is stored in the Maerix storage system and databases, kept on a secure server protected by a firewall.

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your information. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

To reach us

You can contact us at any time if you have any questions, comments or concerns about this Privacy Policy and / or how we handle your personal information. Please contact us by email at

Direct contact for data protection at Maerix

Claude Chaloux (Cheif security officer)

Request a demo

In order to schedule a free software demonstration, fill in this form and one of our agents will gladly contact you.

* Mandatory fields